Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Level Two Chimney Washington Guarantee
We stand behind the chimney work we do in Washington, DC, and that matters more in this city than most. Rowhouses share party walls. Chimneys run through three or four floors before they see daylight. A bad liner install or a missed creosote cap is not a private problem, it’s a shared-structure problem. Our guarantee is simple and it’s written: a written price before any work starts, a written scope, a written warranty, and a documented photo record when the job is done. If it’s not done right, we make it right. That’s the whole thing.
What’s Covered
- Workmanship on every sweep, repair, liner, cap, and rebuild we complete. If our work fails within the coverage period, we return and correct it under the 365-Day Done Right Promise. No dispute process, no arbitration clause. We just come back.
- Parts and materials we install, handled by us from day one. We source from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield through the Haven buying network. If a component fails, you deal with us, not a manufacturer’s 800 number.
- Cleanup and workspace condition. A chimney sweep kicks up soot, Stage 3 creosote, and worse. We lay drop cloths, run a HEPA vacuum, and leave the hearth and floor the way we found them. That’s expectation, not a favor.
- On-time arrival. When you book, you get a window, a named tech, and a text when they’re on the way. Our technicians are background-checked and uniformed. You know who’s walking in before they ring the bell.
- Honest pricing in writing. Clause 1 of the Haven Standard is “Have it in writing.” That means a written price, written scope, and written warranty are delivered before anyone starts. Never “call for a quote.” The number is on the paper before the work is in motion.
Our Satisfaction Promise
Here’s what happens if something isn’t right. You call the number on this page, (240) 621-1264, and a live person answers. That’s not a scripted line, that’s how the office runs: live phone support 24 hours a day, 7 days a week. You tell us what’s wrong. We pull your file, which includes the photo record from Clause 4 of the Haven Standard, showing exactly what your flue, smoke chamber, and crown looked like before and after our work. If the issue is on us, we schedule the correction. If a competitor gave you a written estimate for work, bring it in and we’ll walk you through it line by line, at no charge. That’s the Free Second Opinion policy, and it exists because a Washington homeowner deserves to see the difference between a patch job and a repair that holds. The 365-Day Done Right Promise is stamped on every job. If it’s not done right, we make it right.
BeforeAfterLicensed & Insured Backing
Licensing and insurance are not paperwork. They are the reason a warranty has teeth. If a crew is not licensed and insured, the “guarantee” is just a sentence on a flyer, because there’s no enforcement behind it and no recourse for you. Level Two Chimney Washington is licensed and insured, and our license information is displayed on every page. We carry insurance and bonding so that if anything goes wrong on a job site, it’s covered, not litigated in your living room. That’s the quiet difference between a real guarantee and a handshake from someone who happens to own a ladder.
Frequently Asked Questions
It covers workmanship on the work we performed. If a chimney we swept drafts badly a month later, if a cap we installed comes loose, if the crown repair we did starts spalling again within the year, we come back and correct it. The promise is not a replacement for routine maintenance, and it does not cover damage caused by weather events, structural movement in an old DC rowhouse, or new problems that develop in parts of the chimney we didn’t touch. But when the issue traces back to our work, we fix it. Call (240) 621-1264 and we’ll pull your photo record and get you on the schedule.
The written price we give you before work starts is the price you pay. That’s the guarantee. No surprise charges after the tech is already in your home, no “we found something extra” conversation at the end. If the camera inspection reveals a new issue, we show you the footage, explain what we found in plain terms, and hand you a new written scope. You decide. Nothing proceeds until you’ve seen it and signed it. That’s Clause 1 of the Haven Standard, and we’ve run that way since 2009.
Then you call us and we do it again. Cleanup is part of the job, not an add-on line item. If there’s soot on the mantel, fine dust on the floor, or a bootprint through the living room, that’s a workmanship miss and it falls under the 365-Day Done Right Promise. Our standard is simple: leave the house the way you’d want your own house left. When a technician falls short of that, we make it right, including a return visit if that’s what it takes.
Clause 4 of the Haven Standard requires a documented photo record on every visit. That includes camera-scan inspection footage following NFPA 211 Level 2 standards: the flue liner, the smoke chamber, the damper, the crown. You walk away with photos and footage showing exactly what we saw and exactly what we did. When you call with a question six months later, we’re not working from memory. We’re working from the archive, which has been running continuously since 2009, covering more than 38,000 chimney inspections and cleanings. Call (240) 621-1264 if you’d like to see what that file looks like before you book.
No, and we won’t pretend it will. A 100-year-old DC rowhouse chimney with original brick and a clay tile liner has likely decades of slow water intrusion, freeze-thaw spalling, and mortar erosion baked into it. Our guarantee covers our work, not the laws of thermodynamics. What we do is tell you honestly what can safely wait and what can’t, show you the camera evidence, and give you a written scope with real numbers. When you pay for a repair, it’s a repair that holds. When we recommend a rebuild, it’s because the camera footage shows why. Estimates are free, written prices come before work starts, and the phone is (240) 621-1264.
Written by Corrine Halstead, Owner at Level Two Chimney Washington, serving Washington, DC since 2009.